BARAKA FRANCIS

WEB DEVELOPER

Innovative junior web developer with 1 year of experience in creating engaging web solutions. Skilled in front-end technologies (HTML, CSS, JavaScript) and back-end frameworks (Node.js, PHP, SQL). Possesses 3 years of IT experience in client support and implementation, with strong analytical and problem-solving skills.

barakafrancis1@gmail.com
(+254) 714590-103
Nairobi, KE
linkedin.com/in/francis-baraka

Work Experience

Implementation Lead

Jan 2024 - Present

COMPWEB SOFTWARE SOLUTION EA LTD

  • Manage implementation projects from initiation to completion, defining scope, objectives, and deliverables
  • Collaborate with cross-functional teams to execute implementation tasks and ensure seamless communication
  • Identify and mitigate risks, escalating critical issues when necessary
  • Deliver training sessions and create comprehensive documentation for client use.
  • Transition clients smoothly to support and maintenance team’s post-implementation.
  • Reduced API response time by 40% through performance optimization

Implementation Assistant

Jan 2022– Jan 2024

COMPWEB SOFTWARE SOLUTION EA LTD

  • Maintain project documentation and track timelines, milestones, and deliverables
  • Prepare training materials, organize client sessions, and document system usage guides.
  • Facilitate client transition to support teams’ post-deployment and gather feedback for process improvements.

Support Lead

2014 - 2016

COMPWEB SOFTWARE SOLUTION EA LTD

  • Collect and analyze customer feedback to improve service quality and resolve issues promptly.
  • Ensure compliance with SLAs and manage high-pressure situations like system outages effectively.
  • Collaborate with development and QA teams to resolve technical issues and implement solutions.
  • Stay informed on industry trends to refine support strategies and practices.
  • Collaborate with development and QA teams to resolve technical issues and implement solutions.

Education

Certificate-Web development

2024 - 2024

Mentors Without Borders

Certificate-Web development

Certificate in Computer Applications

2016 - 2016

Kenya Institute of Professional studies

Certificate in Computer Applications

Projects

E-commerce Platform

A full-stack e-commerce solution with Bootstrap, Node.js, and SQL

HTML CSS Node.js SQL

Internet Management App

An easy to use interractive internet management application integrated to Mpesa payment

HTML Node.js

AI Chatbot

Natural language processing chatbot for customer support with open AI integration

Python Docker N8N

Skills

JavaScript

React/Next.js

Node.js/Express

Python

Windows

Git/Github

SQL

Certifications

Certificate-Web Development

Mentors Without Borders - 2024

Certificate-Computer Applications

Kenya Institute of Professional studies - 2016

Languages

English Fluent
Swahili Fluent